Refund & Returns Policy – Cozmo BD

Effective Date: 05-09-2025

At Cozmo BD, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, our Refund and Returns Policy outlines the conditions under which you may return items and request a refund.

1. Eligibility for Returns

You may request a return if:

• The product is defective, damaged, or incorrect at the time of delivery.

• The item is unused, unopened, and in its original packaging.

• The return request is made within [7/14] days of receiving the product.

Note: For hygiene and safety reasons, certain products such as opened cosmetics, skincare items, or personal care products cannot be returned.

2. Non-Returnable Items

We do not accept returns or refunds for:

• Items that have been used, opened, or damaged by the customer.

• Sale or clearance products.

• Gift cards or promotional items.

3. Refund Process

If your return is approved:

• Refunds will be issued to your original method of payment within [7–14 business days].

4. Return Shipping

• If the return is due to a fault on our side (defective, damaged, or wrong item), we will cover the return shipping cost.

• If the return is due to a change of mind or customer error, the buyer is responsible for return shipping fees.

5. How to Request a Return

To initiate a return, please contact us at:

• Email: care@cozmobd.com

• Phone: +8801775555818 

Provide your order number, reason for return, and photos (if applicable). Our support team will guide you through the process.

6. Order Cancellations

• Orders can only be cancelled before they are shipped.

• Once an order is dispatched, it will follow our standard return process.

7. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Cozmo BD
Email: care@cozmobd.com
Phone: +01775555818